千葉県Chiba Prefectural Government

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Chiba Prefecture > For Foreign Residents > Waterworks Bureau

Update:September 28, 2015

Waterworks Bureau

To customers of water services

Water is indispensable in our daily lives. For the following cases, please contact Customer Center of the Chiba Prefectural Waterworks Bureau by phone 3 or 4 days in advance.

1) When you need to have water supplied:

  • When you move to a new location in the prefecture
  • When you build a new house
  • You may fill out an application form named "Application for Water Supply," which you will find in your new residence, and mail it to the Waterworks Bureau.
    You can also apply via the Internet by accessing the Chiba Prefectural Waterworks Bureau website. On-line application for water service supply is currently available only in Japanese.
  • Renewal of your account
  • As long as your new address is within water supply areas covered by the Chiba Prefectural Waterworks Bureau (11 cities and 2 villages), you can continue to use the current account for the new location. Please make sure to notify the Bureau when applying for the services.

2) When you need to discontinue water use:

  • When you move to a new location
  • When you are planning to move out, please make sure to inform us in advance.
  • When notifying us, you will be asked 1) your current address, 2) the name of the water supply account, 3) scheduled date and time and 4) your client number on "Water Consumption Notice" or on your water bill. Please have all the information ready.

3) When you need to pay water bills:

Customers can pay the bill in 2 ways as described below.

(1) Billing method: Payment with a bill (Payment Notice) that is sent to a designated billing address of a customer

A bill, or Payment Notice, is issued every other month. Payment can be made at a bank, a post office, the Waterworks Bureau's office, or a convenience store.

If you miss a payment due date, you will not be able to make the payment at the aforementioned establishments. First, please contact Customer Center of the Chiba Prefectural Waterworks Bureau.

  • List of convenient stores affiliated with the Bureau
  • Seven-Eleven, Lawson, FamilyMart, Daily Yamazaki, MiniStop, Sunkus, am/pm, Three F (any location nationwide)

(2) Automatic bank transfer method: Automatic payment to be deducted from your account or saving account of a financial institution or a post office

You can apply for this bank transfer payment method at the window of your financial institution or post office. The Waterworks Bureau's offices, conveniently located throughout Chiba Prefecture, also accept the application.

You simply need to fill out an application form provided at the financial institution or post office. If you prefer to receive the application form by mail directly from the Bureau, please contact Customer Center of the Chiba Prefectural Waterworks Bureau.

Customer Center of the Chiba Prefectural Waterworks Bureau
Tel: 0570-001245

When you are unable to contact us by PHS, Fax, or calling the above telephone number, you may dial a special number for customer services.

If you are unable to call via PHS or the above phone number, please contact:
043-310-0321

Fax:
043-272-3333

Business hours
Weekdays  8:45 - 18:00
Saturdays 8:45 - 17:00
The center is closed on Sundays, national holidays,
and New Year holiday seasons (12/29-1/3).