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Foreign Languages > About the Novel Coronavirus

Update: April 1, 2021

About the Novel Coronavirus

What is the Novel Coronavirus?

It is a type of virus that is characterized by fever, throat pain, a long period of coughing (around 1 week), and strong lethargy.

The time until onset from infection can take from 1 to 12.5 days (generally 5 to 6 days).

Things to Consider Before Consultation or Visiting Medical Institution

Take off from work and school and avoid going out if signs of the virus, such as fever, appear
Record your body temperature daily if signs of the virus, such as fever, appear
If you have any underlying conditions and see changes in your symptoms or are concerned you may be sick with something other than coronavirus, please see your family physician first.

Coronavirus Consultation 

Please consult by telephone with your primary care doctor or nearby hospital if you are experiencing any of the following:

  • Trouble breathing, strong lethargy, or high fever
  • If you are a high risk person(※)with fever, cough or other comparatively light cold symptoms

  (※)If you are elderly, suffer from any underlying conditions such as diabetes, cardiac insufficiency, and COPD or if you are undergoing dialysis or are taking any immunosuppressive drugs such as cancer medication

  • Someone other than those listed above with continuing light cold symptoms such as fever or cough

To Pregnant Women:

Since pregnant women are similarly affected by the virus as those listed above, please call a Consultation Center as soon as possible.

Those with Children:

It is best to consult with your pediatrician or primary care doctor. 

If you don't know where to receive consultation

Telephone Consultation (Call Center)

Consultation Hours: 24hrs

  • TEL: 0570-200-139(Japanese)
  • TEL: 050-3623-2395(Multilingual Interpreter available※)

※英語(English)、中国語(普通话)、広東語(广东话)、韓国語(한국어)、ベトナム語(Tiếng việt)、ポルトガル語(Português)、スペイン語(Español)、ロシア語(Pусский)、タイ語(ภาษาไทย )、ヒンディー語(Hindi)、フランス語(Français)、モンゴル語(Монгол хэл)、タガログ語(Tagalog)、ネパール語(नेपाली)、インドネシア語(bahasa indonesia)、ペルシャ語(زبان فارسی)、ミャンマー語(မြန်မာ) 

The Chiba Advisory Service for Foreign Residents外部サイトへのリンク

Languages: Japanese, English, Chinese, Spanish, Tagalog, Vietnamese, Korean, Nepalese, Thai, Portuguese, Indonesian, Russian, Hindi

TEL: 043-297-2966 (exclusive advisory number)

Consultation Hours: Monday-Friday (excluding holidays) 9:00-12:00, 13:00-16:00

Post-Consultation Request Regarding Medical Institutions

(1)Please call the clinic or hospital first before going.

(2)Along with wearing a mask, wash your hands and follow cough etiquette (cover your mouth and hands with a mask, tissue, handkerchief, towel, etc. when you cough or sneeze).

To Residents of the Prefecture

There is no need for excessive worry. Wear a mask, wash your hands regularly, and follow standard disease prevention protocol.

Things to Take Special Care of in your Daily Life

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